rk44 Terms & Conditions

1. Introduction & Applicability

rk44 is an online gaming and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between rk44 and its users ("you" or "user"). These Terms apply to our website, mobile site, and all services provided.

By using rk44, you confirm that you are at least 21 years old and have the legal right to participate in online gaming in your own jurisdiction. We reserve the right to modify these Terms at any time; the latest version will always be available on this page.

2. Eligibility & Age Requirement

To open an account and use services on rk44, you must meet the following eligibility requirements:

• You must be at least 21 years old.
• You are using the platform voluntarily and of your own free will.
• You have never previously been banned from rk44.
• You will operate only one account — creating multiple accounts is strictly prohibited.
• You are not an employee of our gaming operator or a family member of one.

Account Verification

rk44 may request identity verification from you at any time. We reserve the right to restrict deposits, withdrawals, or bonus claims until verification is completed. You agree to provide accurate and complete information.

3. Account Registration & Management

When registering on rk44, you are required to provide your correct name, contact details, and any other necessary information. Accounts created with false information will be closed immediately and deposited funds may be forfeited.

Account Security

It is your responsibility to maintain the security of your account. Keep the following in mind:

• Never share your password with anyone.
• Log out after each session, especially when using a shared device.
• If you suspect unauthorized access, notify our support team immediately.
• rk44 will not be held responsible for use of your account by a third party.

Single Account Policy

Each user may hold only one account. If the same person operates multiple accounts, all associated accounts will be closed and all bonuses and pending winnings will be considered void.

4. Deposits & Withdrawals

Deposit Rules

• Minimum deposit amount: ৳200 (per method).
• Deposits must be made only from a payment account registered in your own name.
• Deposits from accounts registered in a third party's name will not be accepted.
• rk44 will reflect the balance in your account after the deposit is successfully verified.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals will only be sent to the payment account from which the deposit was made.
• Withdrawals may be pending until active bonus wagering requirements are met.
• Withdrawals may be held if identity verification has not been completed.

rk44 reserves the right to investigate any unusual transactions. We follow relevant financial security policies to prevent money laundering.

5. Bonuses & Promotional Offers

General Bonus Terms

rk44 offers bonuses and promotional offers from time to time. Each offer has its own conditions, but the general rules below apply to all bonuses:

• Each bonus offer can be claimed once per account, unless stated otherwise.
• Bonus funds are held separately from cash funds; they cannot be withdrawn before wagering requirements are met.
• The bonus is calculated on the bonus amount only — not on the combined total of the deposit and the bonus.
• If wagering requirements are not met within the specified time after the bonus is granted, the bonus will be cancelled.
• Bonus abuse (multiple accounts, false information, etc.) may result in bonus forfeiture and account closure.

Wagering Example

To understand how welcome bonus wagering works: if you deposit ৳1,000, you will receive a 120% bonus of ৳1,200, making your total balance ৳2,200. To withdraw these bonus winnings, you must wager 15x the bonus amount (৳1,200), which equals ৳18,000.

Another example: if you deposit ৳26,000, a maximum bonus of ৳15,000 will apply and your total balance will be ৳41,000.

VIP Program

rk44's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.7%.
• Gold: Weekly cashback up to 1.0%.

By playing regularly, you can advance to a higher VIP tier.

6. Fair Play & Security

rk44 is committed to ensuring a safe, fair, and transparent gaming environment. Our platform uses SSL encryption to keep your personal and financial information secure.

Fair Play Policy

• Our games are powered by software from trusted providers (including Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, Ezugi, and others).
• Game outcomes are determined by a Random Number Generator (RNG), which is entirely unbiased.
• Any attempt to influence game results will result in account closure.

Information Security

All information you provide is protected by the highest security technology. We never share your payment information or personal details with third parties unless required by law.

7. Prohibited Activities

The following activities are strictly prohibited on the rk44 platform:

• Attempting to manipulate the system through fraudulent activity, hacking, or any other illegal method.
• Operating multiple accounts for the purpose of bonus abuse.
• Using another user's identity or providing false information.
• Using the platform for money laundering.
• Playing games using automated bots or scripts.
• Operating an account on behalf of a minor.
• Harassing or engaging in abusive behaviour towards other players or staff.
• Unauthorised commercial use of the rk44 brand or services.

8. Account Suspension & Closure

rk44's Rights

rk44 reserves the right to temporarily suspend or permanently close any account at any time, for any reason, and without prior notice, particularly in the following circumstances:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Providing false or incomplete information.
• Direction from a legal authority.
• Account inactive for an extended period.

User's Right to Close Account

You may request closure of your account at any time through our support team. Any pending withdrawal requests will be processed before the account is closed, provided wagering requirements have been met.

Self-Exclusion

Under our responsible gaming policy, you have the option to voluntarily restrict or close your account for a specific period. For more details, please visit our Responsible Gaming page.

9. Privacy & Data Protection

rk44 places the highest importance on protecting your personal information. How we collect, store, and use your data is described in detail in our Privacy Policy.

Purpose of Data Use

• Account verification and identity confirmation.
• Transaction processing and ensuring financial security.
• Improving the gaming experience and providing personalised services.
• Providing customer support and resolving issues.
• Fulfilling relevant legal obligations.

We do not send you any marketing messages without your consent, and you may withdraw that consent at any time. For any data-related requests, contact us at [email protected].

10. Responsible Gaming

rk44 is highly conscious of responsible gaming. Online gaming is a form of entertainment — it should never be used as a solution to financial problems.

Protections Available to You

• Set daily, weekly, or monthly deposit limits.
• Option to take a temporary break or self-exclude.
• Limits on the amount wagered.
• Information on professional support for gaming addiction.

To manage your gaming behavior or learn more about responsible gaming, visit our Responsible Gaming page or contact our support team.

11. Limitation of Liability

rk44 will not be held liable for any financial or other losses in the following situations:

• If a game is interrupted due to internet connection issues.
• If losses occur due to technical problems with your device.
• Due to delays or errors by a third-party payment provider.
• If losses occur as a result of sharing your account information with others.
• Events beyond our control (force majeure, government restrictions, natural disasters, etc.).

In the event of any technical error or system failure, rk44 reserves the right to cancel the affected games and refund the deposited amount. We will always do our best to assist the users concerned.

Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We will endeavor to resolve all disputes fairly and as quickly as possible.

12. Changes to the Rules

rk44 reserves the right to partially or fully amend these terms and conditions at any time. In the event of changes:

• The updated terms and conditions will be published on this page.
• Registered users may be notified by email in the case of significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you may close your account through our support team.

We recommend visiting this page regularly and staying informed about any changes to the terms and conditions.

13. Contact & Support

If you have any questions, feedback, or complaints regarding these terms and conditions, please contact us:

Our support team is ready to serve you day and night. We will do our best to resolve any issue as quickly as possible.